Emerging Mobile Government Services: Strategies for Success

Effective management is considered a crucial factor for determining the success or failure of any mService project. This paper is a further step into a research project that aims to measure the effectiveness of mGovernment services. As a preparatory step to developing a users’ opinion survey, the authors analyse suggestions to overcome barriers to the success of mGovernment service projects from the perspective of mobile government and mobile technology experts from nineteen countries around the world. Despite the fact that these experts identified four types of barriers in their answers to the survey, they only provided suggestions for overcoming three. These suggestions are compared to the findings from an extensive literature review, resulting in a very close correspondence between, and addition to, the literature review and providing a sound path to the development of a real-world end-users’ survey.